Return and Refund Policy

Effective Date: January 17, 2025

At Freedom Yachts, customer satisfaction is our top priority. This Return and Refund Policy outlines the conditions under which products can be returned or refunded. Please review this policy carefully.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The product must be unused, undamaged, and in its original condition.
  • All original packaging, accessories, and documentation must be included.
  • Returns must be initiated within 30 days of the purchase date.
  • Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized products.
  • Items marked as “Final Sale” or “Non-Refundable” at the time of purchase.
  • Products that have been damaged, altered, or used after delivery.

3. Return Process

a. Initiating a Return

To start a return, contact our support team:

Provide the following details:

  • Your name and contact information.
  • Order number and purchase date.
  • Reason for the return.

b. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
  • We recommend using a trackable shipping method to ensure safe delivery.
  • Returns must be shipped to:
    Freedom Yachts
    1550 Harbor Lane, Suite 200
    Biloxi, Mississippi, 39530, USA

4. Refund Process

a. Approval and Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days.

b. Refund Method

Refunds will be issued to the original payment method used during purchase.

c. Partial Refunds

Partial refunds may be granted in cases where items are returned in less-than-perfect condition, such as missing components or damaged packaging.

5. Exchanges

We offer exchanges for defective or damaged items. If you would like to exchange a product, please contact us at support@freedomyachts.com or +1 (228) 555-9876.

6. Defective or Damaged Items

If your product arrives defective or damaged, please notify us within 48 hours of delivery. Include photos of the damage and packaging. We will resolve the issue by offering a replacement, repair, or refund.

7. Cancellations

Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations may not be possible if the order has already been processed or shipped.

8. Exceptions

Freedom Yachts reserves the right to deny returns or refunds that do not meet the conditions outlined in this policy.

9. Contact Us

For questions or assistance regarding returns and refunds, please contact us:

  • Address: Freedom Yachts, 1550 Harbor Lane, Suite 200, Biloxi, Mississippi, 39530, USA
  • Phone: +1 (228) 555-9876
  • Email: support@freedomyachts.com