Shipping Policy
Effective Date: January 17, 2025
At Freedom Yachts, we are committed to ensuring your order is delivered safely and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of our products.
1. Shipping Destinations
We ship to most locations worldwide. For specific inquiries about shipping to your location, please contact us at support@freedomyachts.com.
2. Shipping Methods and Delivery Times
We offer the following shipping options:
a. Standard Shipping
- Delivery within the continental U.S.: 7-10 business days.
- International delivery: 15-20 business days, depending on location.
b. Expedited Shipping
- Available upon request for faster delivery within 3-5 business days domestically.
- Availability for international locations may vary.
c. Special Handling for Large Items
For yachts and large-scale products, special handling and logistics will be arranged. Delivery timelines and costs will be communicated during the purchase process.
3. Shipping Costs
- Shipping costs are calculated based on the size, weight, destination, and selected shipping method.
- Estimated shipping fees will be displayed at checkout.
4. Order Processing Times
- Orders are typically processed within 2-3 business days of receipt.
- Processing may take longer during peak seasons or holidays.
5. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing a tracking number to monitor your delivery status.
6. Shipping Restrictions
- We do not ship to P.O. Boxes or military APO/FPO addresses.
- Certain products may have restrictions due to size, weight, or regional regulations.
7. International Shipping
For international orders:
- Customers are responsible for any import duties, taxes, and fees imposed by their country.
- Delivery times may vary due to customs clearance processes.
8. Delayed or Failed Deliveries
We strive to meet delivery timelines; however, delays may occur due to:
- Weather conditions
- Shipping carrier issues
- Customs clearance for international orders
If your shipment is delayed or lost, please contact us immediately at support@freedomyachts.com or +1 (228) 555-9876.
9. Damage During Shipping
If your product arrives damaged:
- Notify us within 48 hours of receiving the item.
- Include photos of the damaged product and packaging.
- We will resolve the issue by offering a replacement, repair, or refund.
10. Changes to Shipping Details
If you need to update your shipping address after placing an order, please contact us as soon as possible. Changes can only be made if the order has not yet been shipped.
11. Contact Us
For questions or concerns about shipping, please contact our customer support team:
- Address: Freedom Yachts, 1550 Harbor Lane, Suite 200, Biloxi, Mississippi, 39530, USA
- Phone: +1 (228) 555-9876
- Email: support@freedomyachts.com
